At MasterPro Lighting LLC, we stand behind the quality and performance of our commercial-grade LED lighting products. To maintain fairness and transparency, this return policy outlines the conditions under which returns are accepted, and credits are issued.
Return Window and Eligibility
All LED products are eligible for return within 14 calendar days from the date of delivery, as confirmed by the shipping carrier. This policy applies to standard LED items including, but not limited to, tubes, bulbs, fixtures, and panels. Returns outside this 14-day window are not accepted under any circumstances.
Condition Requirements
Returned items must be unused, uninstalled, and in their original condition. The packaging must be intact and include all original components, documentation, and accessories. Any product that shows signs of installation, damage, or incomplete packaging will not be accepted and may be sent back at the customer's expense.
Products that show signs of use, installation, or damage are not eligible for return.
Restocking Fee
The following items are not eligible for return under any circumstances:
All approved returns are subject to a 15% restocking fee. This fee is calculated based on the invoiced amount of the returned items and covers inspection, shipping and distribution costs, and administrative costs. The restocking fee is automatically deducted from any credit issued and is non-negotiable once a return is authorized.
Non-Returnable Products
Installed, used, or damaged items are not returnable under any circumstances. Custom-configured products, special orders, clearance items, and final-sale products are sold as-is and are not eligible for return. Exceptions may apply only in the event of manufacturer defect upon delivery and must be reported within 48 hours.
Refunds and Credits
MasterPro Lighting LLC do not issue refunds once payment has been processed. Approved returns that meet all criteria will result in a credit memo, less than the restocking fee and any applicable shipping charges. This credit may be applied toward future purchases and will remain valid for up to 6 months.
Return Label (RMA) Policy
To initiate a return, customers must contact our support team within the 14-day return window. A Return Merchandise Authorization (RMA) number will be issued upon approval. The RMA must be included inside the return package. Returns received without an RMA will not be processed.
For all approved returns, we may provide a Return Merchandise Authorization (RMA) label at our discretion, covering the return shipping cost. Once the RMA label is issued, it is the customer’s responsibility to access, print, and ship the return within the label’s valid period (typically 14 days).
If the customer does not use the provided label before it expires, a new return label may need to be issued at the customer’s expense.
MasterPro Lighting LLC is not responsible for lost or damaged return shipments.
Contact Us
For questions regarding returns, RMA requests, or order issues, please contact:
MasterPro Lighting LLC
● Phone: 1-855-677-1555, 1-786-244-9016
● Email: customercare@masterprous.com
● Website:
www.masterprous.com
